FAQ-Warranty
How do I register my product warranty?
How do I register my product warranty?
If you purchased directly from our official website, your warranty is automatically activated at the time of purchase—no registration required. You can review our full policy and details on our Warranty Page.
How long is the warranty period for my product?
How long is the warranty period for my product?
Warranty periods vary by product series (such as N-Type panels or batteries). Please check the specific coverage table under the Warranty Periods section on our Warranty Page to find the exact duration for your item.
How do I file a warranty claim if my product fails?
How do I file a warranty claim if my product fails?
If your product experiences a functional defect during the warranty period, please contact our support team at services@callsunsolar.com with your order ID, photos, and a brief description of the issue.
Is the warranty policy for used or open-box products the same as new items?
Is the warranty policy for used or open-box products the same as new items?
Yes. Our "Used – Excellent Condition" panels are backed by a reliable warranty that covers functional issues, ensuring your investment is fully protected just like our new units.
What conditions will void the product warranty?
What conditions will void the product warranty?
Warranties typically do not cover damage caused by improper installation, unauthorized modifications, misuse, extreme weather accidents, or failure to follow user manual guidelines.
