Warranty
Warranty Policy
This warranty policy applies only to products purchased from the official online store at callsunsolar.com. For products purchased through any other sales channels, please refer to the respective warranty terms provided by that seller.
If the product experiences any faults under normal usage conditions, you may apply for warranty service by presenting your original purchase receipt.
The following situations are not covered by this warranty:
-
Cosmetic flaws that occur during normal use.
-
Product malfunctions resulting from unauthorized disassembly, repairs, or other human-induced damage.
-
Damages caused by uncontrollable external factors such as natural disasters, thunderstorms, or accidents.
Warranty Application Process:
-
Please contact our customer service team with your order number and a detailed description of the issue.
-
Our team will then guide you through the process and assist in submitting all necessary information and documents.
-
Once the issue is confirmed, we will provide an appropriate warranty solution.
If you have any questions or require further assistance, please do not hesitate to contact us via email at:
services@callsunsolar.com
Warranty Year Details
| Series | Workmanship Warranty |
| Rigid Solar Panel | 10 Years |
| Flexible Solar Panel | 5 Years |
| Foldable Solar Panel | 1 Year |
| Solar Panel for Camera | 1 Year |
| Accessorise | 1 Year |