Shipping policy
1. Order Processing Time
Thank you for visiting and shopping at callsunsolar. We aim to offer you the best shipping options.
- Orders are typically processed and shipped within 1–3 business days.
- During holidays or stock adjustments, processing may take longer. In such cases, we will notify you as soon as possible.
2. Estimated Delivery Time
Delivery time depends on your shipping address:
- Standard Shipping: 3–8 business days
Notes:
- Orders are not shipped or delivered on weekends or public holidays.
- High order volume may cause delays; please allow extra transit days.
- Significant shipping delays will be communicated via email.
3. Tracking Your Order
- Once your tracking number is generated, you will receive a confirmation email with the tracking number.
- You can track your shipment anytime using this number.
4. Shipping Regions
- Currently, we ship to the entire United States (does not include outlying islands and overseas territories).
- For other international regions, please contact us to confirm availability.
5. Shipping Information
Please make sure all the shipping information you provide is correct. We are not responsible for any losses, including:
- Missing parcels
- Package damage
- Delays
- Other losses caused by incorrect shipping information provided by customers
6. Returns and Exchanges
Our Return & Refund Policy provides detailed information about options and procedures for returning your order.
For return requests and instructions to return any products, please contact callsunsolar Support at services@callsunsolar.com.
7. Additional Notes
- If there are any delays with your order, we will proactively reach out to provide solutions.
- For orders containing multiple items, shipments may be split, and you will receive separate tracking information.
- For further inquiries, please Contact Us for assistance.